FAQ

Do you ship internationally?

Yes. We ship to USA, Canada, Asia Pacific, UK & Selected European Countries via DHL International Express service. Please contact for additional information before ordering.

What are the delivery costs?

The Hague / The Netherlands

We offer FREE Shipping on all Haagse orders.

The Netherlands 

We offer 5,- euro Shipping on all NL orders.

International

For all orders outside of The Netherlands, please contact.

What is your returns policy?

1. Email info@the-terminal.nl with your full name, order number and state the reason for your refund. Please note that we do not offer refunds, or exchanges on SALE items and free-delivered items.

2. The Terminal will refund the value of your item within 7 days of receiving and accepting the returned item in the same condition in which it was shipped. Original shipping and handling charges are non-refundable unless the item is faulty. You will be notified by email once the transaction has taken place.


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